Documentation

SkoolNet User Guide Manual

This manual covers the main SkoolNet workflows for school operations, including setup, learners, assessments, attendance, finance, teacher tools, and support escalation.

Need platform support? Contact SkoolNet.

Section 1

Getting Started

Understand the platform areas and first actions after account activation.

Best for: ADMIN, HEADTEACHER

  1. Sign in and verify you are in the correct school context.
  2. Review dashboard alerts for setup status, subscription, and quota warnings.
  3. Open Settings and confirm school profile details are accurate.
  4. Assign initial users and confirm each role can access its expected modules.

Section 2

Account Access and Login

Use the right login route and recover access quickly when credentials fail.

Best for: All roles

  1. Use /login for school users and /admin for SkoolNet staff accounts.
  2. If login fails, use Forgot Password and complete reset from email.
  3. If forced password change appears, complete it before continuing.
  4. If access is blocked due to tenant status, contact SkoolNet support.

Section 3

School Setup Basics

Complete class, stream, and subject structures before daily operations.

Best for: ADMIN, HEADTEACHER, DOS

  1. Run setup wizard for school profile and operational defaults.
  2. Create classes and streams under Academics before enrolling learners.
  3. Configure subjects and assign subject teachers where required.
  4. Confirm setup step completion so dashboard modules unlock cleanly.

Section 4

Learners and Enrollment

Manage learner records and class placement with accurate status handling.

Best for: ADMIN, HEADTEACHER, TEACHER

  1. Create or import learner records with required identifiers.
  2. Set learner status correctly; only ACTIVE learners are eligible in key workflows.
  3. Use enrollment tools to assign learners to the correct class and stream.
  4. Validate promoted/retained outcomes before final commit actions.

Section 5

Assessments and Marks

Capture marks reliably and preserve role-based data integrity.

Best for: TEACHER, HEADTEACHER, ADMIN

  1. Create assessments in the correct term and class context.
  2. Enter marks only for assigned classes/subjects where role checks permit.
  3. Review missing or invalid marks before report output.
  4. Use report pages to verify learner performance data completeness.

Section 6

Attendance

Track daily attendance, monitor trends, and export records for reporting.

Best for: TEACHER, ADMIN

  1. Record attendance per class using daily status entries.
  2. Check summary counts to catch absent/late spikes quickly.
  3. Export attendance CSV with date range and class filters.
  4. Resolve anomalies before end-of-term reporting.

Section 7

Finance and Fees

Configure fee structures, invoices, and payment workflows end to end.

Best for: BURSAR, ADMIN

  1. Set up fee items and fee setup rules first.
  2. Generate invoices for active learner populations.
  3. Capture payments and reconcile receipts with cashbook entries.
  4. Use reports for audit-ready finance summaries.

Section 8

Teacher Portal

Use teacher-scoped tools for attendance, assessments, guardians, and enrollment.

Best for: TEACHER

  1. Open Teacher Dashboard to review assigned classes and pending actions.
  2. Use attendance and assessment modules within assigned scope.
  3. Manage learner-guardian links where permissions allow.
  4. For enrollment tasks, use the Academic enrollment flow with preview before commit.

Section 9

Tenant Subscription and Access Status

Understand how tenant status and quota rules affect user access and write actions.

Best for: ADMIN, SkoolNet staff

  1. Monitor tenant status (TRIAL, ACTIVE, SUSPENDED) and subscription tier.
  2. Demo-trial expiry can lock access for non-admin users.
  3. When quota is exceeded, write actions may be blocked while reads remain available.
  4. SkoolNet staff can update tier, quota, and expiry from tenant management.

Section 10

Troubleshooting and Support

Use structured checks before escalating issues to support.

Best for: All roles

  1. Confirm the selected school context and user role first.
  2. Capture exact error messages and the page/action where they occurred.
  3. Retry after session refresh or re-login for token-related issues.
  4. Escalate to support with school ID, user email, and reproducible steps.